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If you experience this error try using the suggestions listed below.
First,Check your modem settings: If you have voicemail capabilities on your phone line, you may experience problems getting online if your modem does not recognize the "messages" signal that plays before the dial tone. To resolve this issue, you will need to configure your modem to wait for a dial tone before dialing. To do this, please follow the steps below.
1. On your desktop, double-click the My Computer icon.
2. Double-click the Dial-Up Networking folder.
3. Click once on the Joi Internet connection to highlight it.
4. From the File menu, select Properties.
5. Click on the Configure button.
6. Select the Connection tab.
7. Click the box named Wait for a dial tone before dialing to place a check in it.
8. Click OK, then OK again.
9. Close Dial-Up Networking and My Computer.
10. Retry the Joi Internet connection.
Second, Check that your modem is connected properly:
There are two modem outlets on the back of your computer, the correct outlet will be labeled as Line or will have a picture of a wall jack next to it. Please verify
that the telephone cord is connected from the wall jack directly into the correct modem outlet. If you have other devices connected between the wall jack and the modem (such as
fax machines, caller id boxes, or other phones), then these could be interrupting the dial tone. Try disconnecting all other devices, this may resolve the problem. You can then connect the devices to a different wall jack.
Third, Disable other programs that may be using your modem:
It is possible that a program running in the background, may be locking your modem (such as fax and voicemail software, or another ISP's software). To work around this
problem, disable all programs running in the background by following these steps:
1.Press and hold the Ctrl, Alt and Delete keys at the same time.
2.A window will appear, listing all of the programs running on your system. 3.For every program except Explorer and Systray, click once on each program listed to highlight it and click on the End Task button.
Note: Each time that you click on the End Task button, you will have to
press and hold the Ctrl, Alt and Delete keys to bring the Close Program
window back up.
.Try your Internet connection again. If this resolves the problem, close the internet connection restart your computer. Repeat Steps 1 through 3, clicking End Task for
only one program at a time. Each time you use End Task, try your Internet connection again. When you stop receiving the error, the last program you used End Task on is the one creating the conflict. Once you've
found the conflicting program, close it before you logon to the Internet. You can contact the manufacturer to see if they have more information or solutions.
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